Support Center

How can we help?

Find answers, report issues, and connect with the Tile Toyland team. We are here to keep your puzzle adventure smooth and joyful.

Live help

Email [email protected] and expect a reply within 24 hours on business days.

Account recovery

Lost progress? Provide your player ID and device model to restore your adventure as fast as possible.

System status

All systems operational. Next maintenance window: Feb 02, 2026.

Quick fixes

Clear cache, update to the latest version, and confirm stable connectivity to resolve most issues.

If a level freezes, close and reopen the app. Your move history is saved automatically.

Gameplay questions

Visit the in-game guide for booster tutorials, guardian skills, and puzzle tips tailored to your current chapter.

Seasonal quests reset every Monday at 9:00 AM UTC.

Community

Join the official Discord and meet other puzzle fans. Share level strategies, screenshots, and fan art.

Contact form

Send us a quick message. We usually respond within one business day.